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About
Supp is an AI-powered customer support automation platform designed for small SaaS businesses, startups, and indie developers. It utilizes a custom-trained machine learning classifier to automate the classification, prioritization, and routing of support tickets with a 92% accuracy rate. The platform is easy to integrate, requiring only a simple script tag for setup, and offers seamless integration with popular tools like Slack, GitHub, and Zendesk. Supp's pricing model is straightforward, charging $0.20 per ticket resolution with the provision of $5 in free credits to start. Users only pay for successful resolutions where the AI confidently classifies and resolves tickets. Supp efficiently handles common customer support tasks such as password resets and order status inquiries, and escalates more complex issues, allowing businesses to reduce manual workload and improve response times. The platform supports natural language configuration and prioritizes tasks based on urgency, ensuring that customer queries are efficiently managed with minimal intervention.
Problem & solution
Problem
Small SaaS teams spend time triaging repetitive support tickets.
Solution
Classifies, prioritizes, and routes tickets; can trigger actions via integrations.
Who it's for
SaaS companies, startups, and indie developers
Main features
- 315 intent classifier
- Priority scoring
- Widget script tag embed
- Integrations + webhooks
- Human approval controls
Use cases
- Auto-route tickets by intent
- Trigger password reset emails
Offers
Promo codes available for this launch.
10OFFFIRST
10% off your first purchase, for the first 100 customers who use this code
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