SU
Supp
Customer support for founders who want it done
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Click to view full sizeAbout Supp
What is Supp?
Supp is an AI-powered customer support automation platform designed for small SaaS businesses, startups, and indie developers. It utilizes a custom-trained machine learning classifier to automate the classification, prioritization, and routing of support tickets with a 92% accuracy rate. The platform is easy to integrate, requiring only a simple script tag for setup, and offers seamless integration with popular tools like Slack, GitHub, and Zendesk. Supp's pricing model is straightforward, charging $0.20 per ticket resolution with the provision of $5 in free credits to start. Users only pay for successful resolutions where the AI confidently classifies and resolves tickets. Supp efficiently handles common customer support tasks such as password resets and order status inquiries, and escalates more complex issues, allowing businesses to reduce manual workload and improve response times. The platform supports natural language configuration and prioritizes tasks based on urgency, ensuring that customer queries are efficiently managed with minimal intervention.
Problem this tool solves
Small SaaS teams spend time triaging repetitive support tickets.
How it solves the problem
Classifies, prioritizes, and routes tickets; can trigger actions via integrations.
Target Audience
SaaS companies, startups, and indie developers
Use Cases
- · Auto-route tickets by intent
- · Trigger password reset emails
Main Features
315 intent classifierPriority scoringWidget script tag embedIntegrations + webhooksHuman approval controls
Categories
Pricing
Pricing Type: Freemium
Coupons & Discounts
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Makers
SU
@support12140 karma
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