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About
Sarrai is an AI-powered knowledge base and customer service platform designed for small and medium-sized businesses. It helps organizations capture operational knowledge by interviewing team members and converting their explanations into structured documentation. The resulting knowledge base is searchable by employees and can also power a customer-facing chat widget and public help center. The AI answers questions using only the organization's documented knowledge, provides source references for its responses, and avoids generating unsupported answers by escalating conversations to human staff when needed. The platform continuously improves documentation by identifying unanswered questions and suggested corrections from real interactions. Sarrai positions itself as a GDPR-focused, EU-hosted solution with predictable fixed pricing, enabling businesses to centralize knowledge, reduce repetitive support work, accelerate employee onboarding, and keep documentation current with minimal manual effort.
Problem & solution
Problem
Teams lose time answering repeated questions and managing scattered company knowledge.
Solution
AI builds, serves, and updates a shared knowledge base with verified answers and handoff.
Who it's for
SMEs and scale-ups needing internal and customer knowledge management.
Main features
- AI knowledge capture
- Shared knowledge base
- AI chat widget
- Auto documentation updates
- Human escalation
Use cases
- Employee onboarding
- Customer self-service support
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