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About
Lúmina is an online training platform focused on enhancing customer service skills, particularly for e-commerce and virtual stores. This service offers comprehensive training programs designed to address every stage of the customer journey—from initial contact to post-purchase loyalty. The training modules cover various aspects such as handling inquiries, converting potential buyers, managing complaints, and building customer loyalty. Lúmina emphasizes quick, daily training sessions that only require five minutes, making it feasible for teams to integrate learning without significant time investment. The platform incorporates real-world challenges and situations, preparing teams to effectively manage pre-sale inquiries, optimize checkout processes, and transform complaints into opportunities. With gamified learning and integration of AI, it aims to improve customer interaction skills in a scalable and engaging manner. The platform is easy to access and offers flexibility with no credit card requirement for starting, providing an accessible and efficient solution for teams to enhance their service quality.
Problem & solution
Problem
E-commerce teams lack training to handle support, complaints and retention.
Solution
5-min/day training paths for full customer journey with gamification and AI.
Who it's for
E-commerce and online store customer support teams.
Main features
- Training paths
- 5 min/day lessons
- Real-world challenges
- Gamification
- AI-assisted learning
Use cases
- Train staff for complaints
- Improve post-sale retention
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