IrisAgent

About

IrisAgent is an AI-driven customer support platform designed to automate and assist in handling customer chats, emails, and calls across various industries. The tool focuses on providing 24/7 support through AI agents that deliver quick, efficient resolutions, thereby enhancing customer satisfaction. It integrates seamlessly with popular helpdesk platforms like Zendesk, Salesforce, Intercom, and more, allowing businesses to leverage existing infrastructures. IrisAgent's features include automated knowledge generation, sentiment analysis, and smart operating procedures, ensuring accurate, context-sensitive responses. The platform upholds high security and compliance standards, including SOC 2 Type II and GDPR compliance. IrisAgent is tailored to reduce manual support operations and improve customer health insights, aiming for higher efficiency with its omnichannel support approach. It promotes a quick setup, claiming to be operational within 24 hours, making it a viable solution for businesses looking to scale their support processes effectively.

Problem & solution

Who it's for

Customer support teams using helpdesks like Zendesk, Salesforce, Intercom.

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