EasyChatDesk

About

EasyChatDesk is an all-in-one customer support platform that combines live chat, an AI chatbot, help desk ticketing, custom forms and integrations. It is designed to help businesses manage website conversations, answer common customer questions and organize support requests in one place. The platform allows teams to add a chat widget to their website, route conversations to agents, convert chats into tickets and use AI to answer questions based on existing knowledge sources. It also includes tools for lead capture, conversation routing, internal notes, tags, macros, SLAs and customer satisfaction reporting. EasyChatDesk supports integrations with platforms and services including Shopify, WooCommerce, WordPress, Slack, Zapier and webhooks. Its positioning focuses on combining automated and human support so teams can handle repetitive questions while escalating more complex conversations to the appropriate person.

Problem & solution

Who it's for

Ecommerce businesses, agencies, SaaS teams and growing companies.

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