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About
Book With Haven is a direct booking and guest experience platform for vacation rental operators and independent hospitality businesses. It creates branded booking websites for individual properties or multi-property portfolios, with availability, pricing, checkout, custom domains, and search-friendly property pages. Existing listings can be imported from Airbnb, Vrbo, property management systems, channel managers, or other websites. Haven also provides post-booking guest tools, including mobile guidebooks, local recommendations, AI guest chat, smart-lock access, upsells, and printable materials. Operators can connect supported property management and pricing systems to keep listings, calendars, rates, and reservations synchronized. Built-in analytics include conversion funnels and session replay to show how visitors move through the booking process. The platform also includes guest CRM, email marketing, advertising tools, screening and damage protection integrations, and features designed to help operators develop direct guest relationships rather than relying entirely on third-party marketplaces.
Awards
1 awardRecognition this tool has earned on NextGen Tools.
Problem & solution
Problem
Hosts rely on OTAs that limit brand control, guest ownership, and direct booking visibility.
Solution
Haven builds branded booking sites, guest tools, analytics, and marketing on the host's domain.
Who it's for
Vacation rental hosts, property managers, boutique hotels, inns, resorts, and lodges.
Main features
- Branded booking websites
- Guest guidebooks
- AI guest concierge
- Session replay analytics
- PMS and channel sync
Use cases
- Launch a branded direct booking site
- Manage the post-booking guest journey
Articles
2 storiesYour Rental Has a Name Problem, and It Is Costing You the Second Booking
Guests remember the platform, not the property. Why short term rental listings are built to be forgettable, what a repeat introduction actually costs on a $1,400 stay, and how hosts make a rental nameable without breaking a single platform rule.
NxGn Tools·Sep 3, 2026
Airbnb's Direct-Booking Test and the Future of Vacation Rental Booking
Airbnb is reportedly testing host-shared booking links priced at 6% to 10% instead of the usual 15.5%, and in doing so has put a number on the difference between finding a guest and processing one. What the other nine points actually buy, why direct booking is not free booking, how Google and AI search opened new front doors, and the one dataset that cuts against the entire thesis.
NxGn Tools·Aug 31, 2026
Comments
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- Kate & DustinAug 31, 2026
What is an "AI guest concierge"?
- Dustin HoferAug 31, 2026
It's an AI chat that sits on your guest guidebook. Guests ask the usual questions, wifi, check-in, parking, where to eat nearby, and get an answer instantly instead of texting you at 11pm. It draws on your property details and local recommendations.
- Kate SwansonAug 31, 2026
I like it, does this work if you don't have a PMS?
- Dustin HoferAug 31, 2026
No PMS needed, you can sync directly with Airbnb, and we support ical links for VRBO, bookings.com and any other platform that accepts ical. a
- Dustin HoferAug 31, 2026
This looks great!
- Dustin HoferAug 31, 2026
Thanks!
