Backreply

About

BackReply is a tool designed to streamline customer communication by allowing users to reply to Intercom conversations directly from Slack. It effectively turns Slack into a comprehensive interface for managing Intercom messages, eliminating the need to switch between platforms. This integration supports features like routing and ownership to prevent reply collisions, message layouts for customizable Slack notifications, and actions and workflows to handle tasks like assigning or closing conversations directly from Slack. With a focus on security, BackReply offers least-privilege access and maintains an audit trail. The tool is developed by a team with extensive experience in API integrations, aiming to optimize productivity for support teams by ensuring that Intercom remains the system of record while enabling efficient collaboration and reliable communication in Slack.

Problem & solution

Who it's for

Support teams using Intercom and Slack

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