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Backreply
Reply to Intercom conversations from Slack
Screenshots
Click to view full sizeAbout Backreply
What is Backreply?
BackReply is a tool designed to streamline customer communication by allowing users to reply to Intercom conversations directly from Slack. It effectively turns Slack into a comprehensive interface for managing Intercom messages, eliminating the need to switch between platforms. This integration supports features like routing and ownership to prevent reply collisions, message layouts for customizable Slack notifications, and actions and workflows to handle tasks like assigning or closing conversations directly from Slack. With a focus on security, BackReply offers least-privilege access and maintains an audit trail. The tool is developed by a team with extensive experience in API integrations, aiming to optimize productivity for support teams by ensuring that Intercom remains the system of record while enabling efficient collaboration and reliable communication in Slack.
Problem this tool solves
Slack alerts but replies must be in Intercom, causing messy threads and duplicate replies.
How it solves the problem
Lets teams reply and manage Intercom conversations in Slack with routing, controls, and sync.
Target Audience
Support teams using Intercom and Slack
Use Cases
- · Reply to Intercom from Slack
- · Route inboxes to Slack channels
Main Features
Reply sync to IntercomRouting & ownership controlsCustom message layoutsActions & workflows in SlackSecurity controls & audit trail
Categories
Pricing
Pricing Type: Freemium
Makers
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